If you have pasted the installation script into your site’s source code and you haven’t manually disabled the chat in Customize > General, there’s no obvious reason as to why the chat isn’t showing. Please double check the source of your site to make sure the script’s there.
In case you’re trying to embed the chat, as opposed to having the default Fixed tab, please make sure you have closely followed the instructions laid out in point 2 on the Display modes page.
If you’re using any of the dedicated plugins, please follow the relevant chat installation instructions available in the Integrations page.
You also may want to check the browser console (F12) on the page where the chat was supposed to be displayed for any Chatwee-related errors.
Chatwee can be displayed as:
a) Fixed tab - a little bubble at the bottom of the screen which you can click on top open the app
b) Embedded chat - a chat box you can place wherever on your site; we suggest you switch to the Tabbed layout in Customize > General for this purpose
c) Full screen chat - a chat that takes up the entire screen; use the Direct URL available in Customize > General to create anchor text or a menu item on your site
d) You can also use the Pop out option in the top right corner of the Fixed tab to open the chat in a new browser window
For more information, please see the Display modes page.
Single Sign-on is a feature which upon implementation will allow members of your online community to automatically pop up in the chat as well with the same name and avatar they already use once they log in to their site account. In order to learn more about using this feature for custom-built sites, visit this and other related pages in the For developers section of our site’s footer.
If you’re running a CMS-based site, copy the chat ID and API key found in the Integration tab of your Dashboard and paste them into relevant fields in the plugin settings page.
Access to the chat can be limited only to the users who are registered members of your online community and who have logged in to their accounts by going to Customize > Privacy > Displaying chat
If you’re using the chat only during certain times, you can easily disable it without deinstallation by going to Customize > General > Chat status